Frequently Asked Questions
Your guide to shopping the latest trends at GAME LAB EU
What is the standard shipping time for European orders?
We typically process orders within 24-48 hours. Standard shipping within the EU usually takes 3 to 7 business days, depending on your specific location.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
GAME LAB EU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your products ethically sourced?
Yes, we prioritize sustainability and fair labor practices. All our apparel is sourced from certified manufacturers who adhere to strict environmental and social standards.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Do you offer international shipping outside of Europe?
Currently, we specialize in EU distribution to ensure the fastest delivery times, but we do offer limited international shipping to the UK, USA, and Canada at checkout.